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KMID : 1235020160100030009
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Health Service Management Review
2016 Volume.10 No. 3 p.9 ~ p.17
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Effects of Nonviolent Communication(NVC) Program consist of Communication Competency, Communication Self-Efficacy and Stress in Nurses
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Kim Chun-Sook
Lee Mi-Ok
Lee Sang-Bok
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Abstract
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This study investigated the effects of nonviolent communication(NVC) program for communication competency, communication self-efficacy and Stress in 48 hospital nurses in Korea. NCV program was provided for 15 weeks. The The NVD program contents were interpersonal relationships, communication skills, NVC, role plays. Data were measured before and after the NCV program by questionnaires of Lee ets(2003)`s communication competency scale, Ayers(2005)`s communication self-efficacy scale and stress Visual Analogue Scale. Statistic analysis was done by SPSS 21 program, descriptive statistics of mean, standard deviation, minimum and maximum and paired t-test for difference analysis of the variables, The results were all statistically significant.: communication competency(p=.000), communication self-efficacy(p=.000), stress(p=.000). NVC program improved nurses/s communication competency, communication self-efficacy and lowered nurse``s stress. The results will provide the basic data and evidences of NCV communication for nursing practices and further studies related NVC. The results will be used for developing more various NVC intervention programs for nurses who suffered from violence verbal abuse at work.
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KEYWORD
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Nurses, Communication, Violence, Stress
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